Citizens Financial Services, Inc.

2024 was a year of… …Focusing on our 2023 acquisition

2024 was a year of… …taking care of operational initiatives Forming a Digital Steering Committee

2024 was a year of… …taking care of operational initiatives Forming a Digital Steering Committee Replacing our 29-unit ATM fleet

2024 was a year of… …taking care of operational initiatives Forming a Digital Steering Committee Replacing our 29-unit ATM fleet Continuing our fight against fraud

2024 was a year of… …taking care of operational initiatives Forming a Digital Steering Committee Replacing our 29-unit ATM fleet Continuing our fight against fraud Opening a Georgetown, DE loan production office

2024 Financial Performance

Efficiency Ratio History Finished in the 74th percentile compared to the CZFS peer group for 2024.

Return on Equity History Finished in the 40th percentile compared to the CZFS peer group for 2024 with acquisition costs. Finished in the 53rd percentile compared to the CZFS peer group for 2024 without acquisition costs.

Return on Assets History Finished in the 53rd percentile compared to the CZFS peer group for 2024 with acquisition costs. Finished in the 60th percentile compared to the CZFS peer group for 2024 without acquisition costs.

Cash Dividends Paid History 1% stock dividend paid in 2020, 2021, 2022, 2023 and 2024

Liquidity Position & Sources Liquidity Sources December 31, 2024 $ in Thousands Cash and Cash Equivalents $45,827 FHLB Borrowing Capacity Remaining 551,861 Brokered Deposits Capacity 510,550 FRB Borrowing Capacity 33,284 Total $1,141,522 Investments US Gov't & Agency $220,351 MBS & CMO $124,843 Municipals $103,137 Corporates $11,206 Less: Pledged Securities (332,651) Net Unpledged Securities $126,886 Total Liquidity Sources $1,268,408

Key Financial Highlights Balance Sheet 2022 2023 2024 Q1 2024 Q2 2024 Q3 2024 Q4 2024 Total Assets $2,333,393 $2,975,321 $3,025,724 $2,921,103 $2,947,531 $3,026,468 $3,025,724 Total Gross Loans $1,725,724 $2,258,215 $2,322,849 $2,248,005 $2,269,943 $2,344,522 $2,322,849 Total Deposits $1,844,208 $2,321,481 $2,382,028 $2,302,881 $2,273,095 $2,450,149 $2,382,028 Loans/Deposits 93.58% 97.27% 97.52% 97.62% 99.86% 95.69% 97.52% Capital & Per Share Common Equity $200,147 $279,666 $299,734 $282,674 $286,470 $298,654 $299,734 Tangible Common Equity $168,473 $190,258 $211,084 $193,466 $197,468 $209,813 $211,084 Tang. Common Equity/Tangible Assets (1) 7.28% 6.59% 7.19% 6.83% 6.91% 7.14% 7.19% Tang. Common Equity/Tangible Assets (Excluding AOCL) (1) 8.72% 7.46% 7.99% 7.77% 7.82% 7.79% 7.99% Bank Leverage Ratio 8.77% 8.54% 8.99% 8.74% 8.88% 8.96% 8.99% Bank Total RBC Ratio (4) 12.01% NA(1) 11.99% 11.90% 11.85% 11.75% 11.99% Profitability Net Interest Margin 3.41% 3.21% 3.13% 3.05% 3.15% 3.09% 3.26% Efficiency Ratio (3) 52.55% 58.32% 61.89% 62.25% 62.69% 62.39% 61.89% Core ROAA (1) 1.31% 1.09% 0.96% 0.92% 0.84% 1.01% 1.06% Core ROAE (1) 14.57% 12.01% 9.84% 9.69% 8.66% 10.31% 10.63% Core ROATCE (1) 17.40% 16.25% 14.19% 14.17% 12.59% 14.82% 15.10% Core Earnings Per Share Diluted (1) (2) $ 7.24 $ 6.54 $ 6.00 $ 1.44 $ 1.30 $ 1.59 $ 1.68 Dividend per share (2) $ 1.86 $ 1.92 $ 1.95 $ 0.485 $ 0.485 $ 0.490 $ 0.490 TBV per Share (2) $ 41.29 $ 40.02 $ 44.35 $ 40.69 $ 41.49 $ 44.08 $ 44.35 Net Income $ 29,060 $ 17,811 $ 27,818 $ 7,024 $ 5,275 $ 7,536 $ 7,983 Asset Quality NPAs/Assets 0.32% 0.44% 0.95% 0.54% 0.61% 0.79% 0.95% NCOs/Avg Loans 0.06% 0.06% 0.11% 0.12% 0.12% 0.21% 0.01% Reserves/Loans 1.08% 0.94% 0.94% 0.96% 1.01% 0.93% 0.94%

CZFS Common Stock

CZFS Performance

Institutional Ownership 26.3

Shareholder Migration

Stewardship

Contributions… …of time and money Housing in Philadelphia

Contributions… …of time and money Housing in Philadelphia Those devastated by Hurricane Debbie

Contributions… …of time and money Housing in Philadelphia Those devastated by Hurricane Debbie Help fight cancer

Contributions… …of time and money Housing in Philadelphia Those devastated by Hurricane Debbie Help fight cancer Assist educational and non-profit organizations

Contributions… …of time and money Housing in Philadelphia Those devastated by Hurricane Debbie Help fight cancer Assist educational and non-profit organizations Improve food insecurity

2025 Challenges

Challenges… Turbulent economy

Challenges… Turbulent economy Regulatory environment

Challenges… Turbulent economy Regulatory environment Inverted yield curve

Challenges… Turbulent economy Regulatory environment Inverted yield curve Impact of tariffs

Challenges… Turbulent economy Regulatory environment Inverted yield curve Impact of tariffs Impacts of deregulation

Challenges… Turbulent economy Regulatory environment Inverted yield curve Impact of tariffs Impacts of deregulation Labor force

Challenges… Turbulent economy Regulatory environment Inverted yield curve Impact of tariffs Impacts of deregulation Labor force Executive orders

Impact To Customers… Lack of farm workers

Impact To Customers… Lack of farm workers Increased cost of food

Impact To Customers… Lack of farm workers Increased cost of food Availability of food

Impact To Customers… Lack of farm workers Increased cost of food Availability of food Daily cost of living challenges

Happy Retirement! Alletta Schadler Served 10 years on the CZFS & FCCB Boards. Joined our family through the FNB acquisition. Strong advocate for FCCB. Supplier of beloved Opera fudge at Christmas time.

Happy Retirement! Mick Jones Retires after 21 years of service. Shaped our back office operational areas. Will fully retire in 2025. We continue to serve on the Board of Directors.